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University Hospitals, an integrated hospital network, is collaborating with Hippocratic AI, a generative AI company developing safety-focused LLMs for healthcare, to deploy Hippocratic AI's conversational agents within clinical workflows and for patient engagement throughout the University Hospital system.
The aim is to deploy Hippocratic AI's voice-based agents to back patients across a range of non-diagnostic use cases.
Early efforts positioned Hippocratic AI's generative AI agents to deal with pharmacy-related patient needs, which the two companies said yielded encouraging results.
The positive outcomes have opened the door for expanded use across other areas, such as preventative screening calls, patient education and supporting patients with appointments.
By delivering real-time, conversational support, Hippocratic AI's agents keep patients informed, adherent and connected, according to the company.
"Our agents are designed to be empathetic, safe and effective extensions of the care team delivering personalized support at scale, when and where patients need it most," Munjal Shah, CEO and cofounder of Hippocratic AI, said in a statement.
Dr. Paul Hinchey, COO at University Hospitals, noted that Hippocratic AI shares University Hospitals' values.
"Together, we are reaching patients between visits, closing communication gaps and helping clinicians spend more time practicing at the top of their license," Hinchey said in a statement.
THE LARGER TREND
In July, KPMG announced a collaboration with Hippocratic AI to use its agents to address global workforce shortages.
Hippocratic AI's Polaris Constellation architecture includes generative AI healthcare agents aimed at helping with a range of healthcare workflows, from patient intake to care management follow-up calls.
That same month, Hippocratic AI participated in the Health Tech Ecosystem, part of the United States' Center for Medicare and Medicaid Services (CMS) digital transformation initiative.
Also in July, Hippocratic AI attained HITRUST e1 Certification, covering the company's complete agentic platform. The HITRUST e1 Certification, known as the "HITRUST Essentials, 1-Year" assessment, encompasses the 44 most critical security controls and provides a one-year validated certification.
In May, Hippocratic AI partnered with EUCALIA to launch the first Japanese-language genAI healthcare agent for non-diagnostic patient-facing clinical tasks. The partnership marked Hippocratic AI's entry into the Japanese market.
The Japanese generative AI healthcare agent aims to support clinicians by taking on time-consuming but important non-diagnostic patient-facing tasks, including appointment scheduling, follow-up outreach, chronic care check-ins and medication adherence support.
Hippocratic AI's aim was to boost clinician workflow efficiency, enhance high-quality patient engagement and improve patient outcomes.
In January, Hippocratic AI closed a $141 million Series B round of funding, bringing its valuation to $1.64 billion.
Alongside the Series B news, the company also announced the launch of Healthcare AI Agent App Store, which allows clinicians to collaborate with Hippocratic AI to codevelop AI agents to address specific patient conditions and improve workflow efficiency.
The company said the offering gives clinicians a direct role in crafting AI solutions. The agent takes less than 30 minutes and is safety tested by both the creator of the agent and Hippocratic AI staff.
Last year, Hippocratic AI announced the closing of an oversubscribed $53 million Series A funding round, bringing its total raise to $120 million.
The funding round brought the valuation of the company to $500 million.
Hippocratic AI also announced the release of its first product, a digital staffing marketplace where health systems can “hire” generative AI assistants.
